What do you want to automate
with Zendesk and Guru?
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Popular Zendesk and Guru Triggers#
Emit new event when a user makes an edit to a card. See the documentation
Emit new event when a user clicks on the "I read it" button in an Announcement. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a new card is published. See the documentation
Popular Zendesk and Guru Actions#
Links an existing tag to a specified card in Guru. See the documentation
Retrieves information about a specific ticket. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Guru#
The Guru API on Pipedream enables the automation of knowledge sharing and management tasks within your team or organization. Using this API, you can programmatically interact with Guru's knowledge base, including retrieving card details, creating new cards, and updating existing content. By leveraging Pipedream's serverless platform, you can craft workflows that trigger based on events from other services, process the data, and perform actions in Guru to keep your team's knowledge up to date and accessible.
Connect Guru#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
guru: {
type: "app",
app: "guru",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.getguru.com/api/v1/teams`,
headers: {
"Accept": `application/json`,
},
auth: {
username: `${this.guru.$auth.username}`,
password: `${this.guru.$auth.api_key}`,
},
})
},
})
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