Create Event with Google Calendar API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API

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Create Event with the Google Calendar API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Calendar action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Event action
1. Connect your Google Calendar account
2. Select a Type of Add
3. Optional- Select a Calendar ID
4. Configure Describe Event
5. Optional- Configure Event Title
6. Optional- Select a Color ID
7. Optional- Select a Time Zone
8. Optional- Select a Send Updates
9. Optional- Configure Create Meet Room
10. Optional- Select a Visibility
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Event on Google Calendar

Description:Create an event in a Google Calendar. [See the documentation](https://developers.google.com/calendar/api/v3/reference/events/insert)

Version:0.2.4

Key:google_calendar-create-event

View on GitHub

Google Calendar Overview#

The Google Calendar API lets you dip into the powerhouse of scheduling, allowing for the reading, creation, and manipulation of events and calendars directly from your applications. Through Pipedream, you can seamlessly integrate Google Calendar into a myriad of workflows, automating event management, syncing with other services, setting up custom reminders, or even collating data for reporting. The key here is to streamline your calendar-related processes, ensuring that your time management is as efficient and automated as possible.

Action Code#

import googleCalendar from "../../google_calendar.app.mjs";
import createEventCommon from "../common/create-event-common.mjs";
import { v4 as uuidv4 } from "uuid";
import constants from "../../common/constants.mjs";

export default {
  key: "google_calendar-create-event",
  name: "Create Event",
  description: "Create an event in a Google Calendar. [See the documentation](https://developers.google.com/calendar/api/v3/reference/events/insert)",
  version: "0.2.4",
  type: "action",
  props: {
    googleCalendar,
    addType: {
      type: "string",
      label: "Type of Add",
      description: "Whether to perform a quick add or a detailed event",
      options: [
        {
          label: "Add Detailed Event",
          value: "detailed",
        },
        {
          label: "Add Quick Event using Natural Language",
          value: "quick",
        },
      ],
      reloadProps: true,
    },
    calendarId: {
      propDefinition: [
        googleCalendar,
        "calendarId",
      ],
    },
    text: {
      type: "string",
      label: "Describe Event",
      description: "Write a plain text description of event, and Google will parse this string to create the event. eg. 'Meet with Michael 10am 7/22/2024' or 'Call Sarah at 1:30PM on Friday'",
      hidden: true,
    },
    summary: {
      label: "Event Title",
      type: "string",
      description: "Enter a title for the event, (e.g., `My event`)",
      optional: true,
      hidden: true,
    },
    colorId: {
      propDefinition: [
        googleCalendar,
        "colorId",
      ],
      hidden: true,
    },
    timeZone: {
      propDefinition: [
        googleCalendar,
        "timeZone",
      ],
      hidden: true,
    },
    sendUpdates: {
      propDefinition: [
        googleCalendar,
        "sendUpdates",
      ],
      hidden: true,
    },
    createMeetRoom: {
      type: "boolean",
      label: "Create Meet Room",
      description: "Whether to create a Google Meet room for this event.",
      optional: true,
      hidden: true,
    },
    visibility: {
      type: "string",
      label: "Visibility",
      description: "Visibility of the event",
      options: [
        "default",
        "public",
        "private",
        "confidential",
      ],
      optional: true,
      hidden: true,
    },
  },
  async additionalProps(props) {
    const isDetailed = this.addType === "detailed";

    props.text.hidden = isDetailed;

    props.summary.hidden = !isDetailed;
    props.colorId.hidden = !isDetailed;
    props.timeZone.hidden = !isDetailed;
    props.sendUpdates.hidden = !isDetailed;
    props.createMeetRoom.hidden = !isDetailed;
    props.visibility.hidden = !isDetailed;

    if (isDetailed) {
      const commonProps = createEventCommon.props({
        isUpdate: false,
      });
      if (this.repeatFrequency) {
        const frequency = constants.REPEAT_FREQUENCIES[this.repeatFrequency];
        commonProps.repeatInterval.description = `Enter 1 to "repeat every ${frequency}", enter 2 to "repeat every other ${frequency}", etc. Defaults to 1.`;
        commonProps.repeatInterval.hidden = !this.repeatFrequency;
        commonProps.repeatUntil.hidden = !this.repeatFrequency;
        commonProps.repeatTimes.hidden = !this.repeatFrequency;
      }
      return commonProps;
    }
    return {};
  },
  methods: {
    ...createEventCommon.methods,
  },
  async run({ $ }) {
    if (this.addType === "quick") {
      const quickResponse = await this.googleCalendar.quickAddEvent({
        calendarId: this.calendarId,
        text: this.text,
      });
      $.export("$summary", `Successfully added a quick event: "${quickResponse.id}"`);
      return quickResponse;
    }

    const timeZone = await this.getTimeZone(this.timeZone);
    const attendees = this.formatAttendees(this.attendees);
    const recurrence = this.formatRecurrence({
      repeatFrequency: this.repeatFrequency,
      repeatInterval: this.repeatInterval,
      repeatTimes: this.repeatTimes,
      repeatUntil: this.repeatUntil,
    });

    const data = {
      calendarId: this.calendarId,
      sendUpdates: this.sendUpdates,
      resource: {
        summary: this.summary,
        location: this.location,
        description: this.description,
        start: this.getDateParam({
          date: this.eventStartDate,
          timeZone,
        }),
        end: this.getDateParam({
          date: this.eventEndDate,
          timeZone,
        }),
        recurrence,
        attendees,
        colorId: this.colorId,
        visibility: this.visibility,
      },
    };

    if (this.createMeetRoom) {
      data.conferenceDataVersion = 1;
      data.resource.conferenceData = {
        createRequest: {
          requestId: uuidv4(),
          conferenceSolutionKey: {
            type: "hangoutsMeet",
          },
        },
      };
    }

    const response = await this.googleCalendar.createEvent(data);

    $.export("$summary", `Successfully created event with ID: "${response.id}"`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Calendar	`googleCalendar`	`app`	This component uses the Google Calendar app.
Type of Add	`addType`	`string`	Select a value from the drop down menu:`{ "label": "Add Detailed Event", "value": "detailed" }{ "label": "Add Quick Event using Natural Language", "value": "quick" }`
Calendar ID	`calendarId`	`string`	Select a value from the drop down menu.

Action Authentication#

Google Calendar uses OAuth authentication. When you connect your Google Calendar account, Pipedream will open a popup window where you can sign into Google Calendar and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Calendar API.

Pipedream requests the following authorization scopes when you connect your account:

https://www.googleapis.com/auth/calendar.eventshttps://www.googleapis.com/auth/calendar.readonlyhttps://www.googleapis.com/auth/calendar.settings.readonly

Create Event with Google Calendar API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Calendar, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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