Integrate the Zendesk API with the Gainsight API

Setup the Zendesk API trigger to run a workflow which integrates with the Gainsight API. Pipedream's integration platform allows you to integrate Zendesk and Gainsight remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Gainsight#

Create or Update Company with Gainsight API on New Ticket (Instant) from Zendesk API

Zendesk + Gainsight

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Create or Update Company with Gainsight API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Gainsight

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Create or Update Company with Gainsight API on Ticket Closed (Instant) from Zendesk API

Zendesk + Gainsight

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Create or Update Company with Gainsight API on Ticket Pending (Instant) from Zendesk API

Zendesk + Gainsight

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Create or Update Company with Gainsight API on Ticket Solved (Instant) from Zendesk API

Zendesk + Gainsight

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Popular Zendesk and Gainsight Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Gainsight Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create or Update Company with the Gainsight API

Create or update a company record. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create or Update Custom Object with the Gainsight API

Create or update a custom object record. See the documentation

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Create or Update Person with the Gainsight API

Create or update a person's record. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Gainsight#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    gainsight_nxt: {
      type: "app",
      app: "gainsight_nxt",
    }
  },
  async run({steps, $}) {
    const data = {
    
    
    "includeTotal": true,
    "limit": 25,
    "page": 0,
    "orderBy": {
         "ModifiedDate": "desc"
    },
    "select": [
         "Name",
         "SFDCUserName",
         "Email",
         "IsSuperAdmin",
         "ModifiedDate",
         "LicenseType"
    ]
    }
    return await axios($, {
      method: "post",
      url: `${this.gainsight_nxt.$auth.customer_domain}/v1/users/services/list`,
      headers: {
        "content-type": `application/json`,
        "accept": `application/json, text/plain, */*`,
        "accept-language": `en-GB,en-US;q=0.9,en;q=0.8`,
        "accesskey": `${this.gainsight_nxt.$auth.access_key}`,
      },
      data,
    })
  },
})

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