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with Zendesk and Docparser?
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Popular Ways to Connect Zendesk with Docparser#
Popular Zendesk and Docparser Triggers#
Emit new event every time a document is processed and parsed data is available. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Popular Zendesk and Docparser Actions#
Fetches a document from a provided URL and imports it to Docparser for parsing. See the documentation
Retrieves information about a specific ticket. See the documentation
Uploads a document to docparser that initiates parsing immediately after reception. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Docparser#
Docparser is a tool for extracting data from documents, such as PDFs, Word, and images. With the Docparser API, you can automate the process of capturing data without manual entry, transforming documents into actionable information. It shines in scenarios where structured information needs to be pulled from files that typically require manual data entry, such as invoices, forms, and reports.
Connect Docparser#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
docparser: {
type: "app",
app: "docparser",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.docparser.com/v1/ping`,
auth: {
username: `${this.docparser.$auth.api_key}`,
password: ``,
},
})
},
})
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