Integrate the Zendesk API with the Data Stores API

Setup the Zendesk API trigger to run a workflow which integrates with the Data Stores API. Pipedream's integration platform allows you to integrate Zendesk and Data Stores remarkably fast. Free for developers.

Popular Ways to Connect Zendesk with Data Stores#

Add or update a single record with Data Stores API on New Ticket (Instant) from Zendesk API

Zendesk + Data Stores

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Add or update a single record with Data Stores API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Data Stores

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Add or update a single record with Data Stores API on Ticket Closed (Instant) from Zendesk API

Zendesk + Data Stores

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Add or update a single record with Data Stores API on Ticket Pended (Instant) from Zendesk API

Zendesk + Data Stores

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Add or update a single record with Data Stores API on Ticket Solved (Instant) from Zendesk API

Zendesk + Data Stores

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Popular Zendesk and Data Stores Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Data Stores Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add or update a single record with the Data Stores API

Add or update a single record in your Pipedream Data Store.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Add or update multiple records with the Data Stores API

Add or update multiple records to your Pipedream Data Store.

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Append to record with the Data Stores API

Append to a record in your data store Pipedream Data Store. If the record does not exist, a new record will be created in an array format.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Data Stores#

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Connect Data Stores#

export default defineComponent({
  props: {
    myDataStore: {
      type: "data_store",
    },
  },
  async run({ steps, $ }) {
    await this.myDataStore.set("key_here","Any serializable JSON as the value")
    return await this.myDataStore.get("key_here")
  },
})