Integrate the Zendesk API with the Connectwise PSA API

Setup the Zendesk API trigger to run a workflow which integrates with the Connectwise PSA API. Pipedream's integration platform allows you to integrate Zendesk and Connectwise PSA remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Connectwise PSA#

Create Company with Connectwise PSA API on New Ticket (Instant) from Zendesk API

Zendesk + Connectwise PSA

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Create Company with Connectwise PSA API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Connectwise PSA

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Create Company with Connectwise PSA API on Ticket Closed (Instant) from Zendesk API

Zendesk + Connectwise PSA

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Create Company with Connectwise PSA API on Ticket Pending (Instant) from Zendesk API

Zendesk + Connectwise PSA

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Create Company with Connectwise PSA API on Ticket Solved (Instant) from Zendesk API

Zendesk + Connectwise PSA

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Popular Zendesk and Connectwise PSA Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Contact Created from the Connectwise PSA API

Emit new event when a new contact is created in Connectwise.

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Project Created from the Connectwise PSA API

Emit new event when a new project is created in Connectwise.

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Popular Zendesk and Connectwise PSA Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Company with the Connectwise PSA API

Creates a new company in Connectwise. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Contact with the Connectwise PSA API

Creates a new contact in Connectwise. See the documentation

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Create Ticket with the Connectwise PSA API

Creates a new ticket in Connectwise. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Connectwise PSA#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Connect Connectwise PSA#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    connectwise_psa: {
      type: "app",
      app: "connectwise_psa",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.connectwise_psa.$auth.environment}/v4_6_release/apis/3.0/service/boards`,
      headers: {
        "clientId": `${this.connectwise_psa.$auth.client_id}`,
      },
      auth: {
        username: `${this.connectwise_psa.$auth.company_id}+${this.connectwise_psa.$auth.public_key}`,
        password: `${this.connectwise_psa.$auth.private_key}`,
      },
    })
  },
})

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