Integrate the Zendesk API with the Bland AI API

Setup the Zendesk API trigger to run a workflow which integrates with the Bland AI API. Pipedream's integration platform allows you to integrate Zendesk and Bland AI remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Bland AI#

Analyze Call with Bland AI API on New Ticket (Instant) from Zendesk API

Zendesk + Bland AI

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Analyze Call with Bland AI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Bland AI

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Analyze Call with Bland AI API on Ticket Closed (Instant) from Zendesk API

Zendesk + Bland AI

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Analyze Call with Bland AI API on Ticket Pending (Instant) from Zendesk API

Zendesk + Bland AI

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Analyze Call with Bland AI API on Ticket Solved (Instant) from Zendesk API

Zendesk + Bland AI

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Popular Zendesk and Bland AI Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Bland AI Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Analyze Call with the Bland AI API

Analyzes an input call, extracting structured data and providing insights. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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End Call with the Bland AI API

Terminates a currently ongoing call using Bland AI. See the documentation

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Get Transcript with the Bland AI API

Retrieves the transcript of a specified call post-completion. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Bland AI#

The Bland AI API offers a suite of artificial intelligence services, which, when integrated with Pipedream, can automate tasks, analyze data, and enhance applications with machine learning capabilities. Through Pipedream's serverless platform, you can connect Bland AI with various apps to create custom workflows, process data, and respond to events in real time without managing infrastructure.

Connect Bland AI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    bland_ai: {
      type: "app",
      app: "bland_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.bland.ai/v1/calls`,
      headers: {
        "Authorization": `${this.bland_ai.$auth.api_key}`,
      },
    })
  },
})

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