Create Post with Beekeeper API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Post with the Beekeeper API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Beekeeper action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Post action
1. Connect your Beekeeper account
2. Select a Stream ID
3. Configure Text
4. Optional- Configure Files
5. Optional- Configure Locked
6. Optional- Configure Title
7. Optional- Configure Media
8. Optional- Configure Labels
9. Optional- Configure Sticky
10. Optional- Configure Reactions Disabled
11. Optional- Configure Options
12. Optional- Configure Scheduled At
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.3

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.3",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Post on Beekeeper

Description:Create a new text or multimedia post in a defined stream. [See the documentation](https://beekeeper.stoplight.io/docs/beekeeper-api/18408b41927b9-creates-a-new-post)

Version:0.0.1

Key:beekeeper-create-post

View on GitHub

Beekeeper Overview#

The Beekeeper API enables seamless integration of its workplace communications platform with other business tools and systems, enhancing team collaboration and operational efficiency. By leveraging the Beekeeper API on Pipedream, you can automate the flow of information between Beekeeper and various applications, trigger actions based on messages or alerts, and synchronize data across your organization's tools. Pipedream's serverless architecture simplifies the process of setting up these automations without the need for dedicated infrastructure.

Action Code#

import beekeeper from "../../beekeeper.app.mjs";
import { parseObject } from "../../common/utils.mjs";

export default {
  key: "beekeeper-create-post",
  name: "Create Post",
  description: "Create a new text or multimedia post in a defined stream. [See the documentation](https://beekeeper.stoplight.io/docs/beekeeper-api/18408b41927b9-creates-a-new-post)",
  version: "0.0.1",
  type: "action",
  props: {
    beekeeper,
    streamId: {
      propDefinition: [
        beekeeper,
        "streamId",
      ],
    },
    text: {
      type: "string",
      label: "Text",
      description: "The text content of the post",
    },
    files: {
      type: "string[]",
      label: "Files",
      description: "List of file objects to be attached. E.g. [{\"name\": \"fair_play_rules.pdf\", \"url\": \"https://mytenant.beekeeper.io/file/665987/original/fair_play_rules.pdf\", \"userid\": \"5cb9v45d-8i78-4v65-b5fd-81cgfac3ef17\", \"height\": 619, \"width\": 700, \"key\": \"f4fdaab0-d198-49b4-b1cc-dd85572d72f1\", \"media_type\": \"image/png\", \"usage_type\": \"attachment_image\" }]. [See the documentation](https://beekeeper.stoplight.io/docs/beekeeper-api/18408b41927b9-creates-a-new-post) for further details.",
      optional: true,
    },
    locked: {
      type: "boolean",
      label: "Locked",
      description: "Disables adding comments on the post",
      optional: true,
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the post",
      optional: true,
    },
    media: {
      type: "string[]",
      label: "Media",
      description: "List of Photo or Video objects. E.g. [{\"name\": \"fair_play_rules.pdf\", \"url\": \"https://mytenant.beekeeper.io/file/665987/original/fair_play_rules.pdf\", \"userid\": \"5cb9v45d-8i78-4v65-b5fd-81cgfac3ef17\", \"height\": 619, \"width\": 700, \"key\": \"f4fdaab0-d198-49b4-b1cc-dd85572d72f1\", \"media_type\": \"image/png\", \"usage_type\": \"attachment_image\" }]. [See the documentation](https://beekeeper.stoplight.io/docs/beekeeper-api/18408b41927b9-creates-a-new-post) for further details.",
      optional: true,
    },
    labels: {
      type: "string[]",
      label: "Labels",
      description: "List of labels attached to the post",
      optional: true,
    },
    sticky: {
      type: "boolean",
      label: "Sticky",
      description: "Flag that pins a post to the top of the stream",
      optional: true,
    },
    reactionsDisabled: {
      type: "boolean",
      label: "Reactions Disabled",
      description: "Flag that disables the ability to add reaction to the post and to see reactions that have been added",
      optional: true,
    },
    options: {
      type: "string[]",
      label: "Options",
      description: "List of poll options in a post. E.g. [\"This Friday\", \"Monday next week\"]",
      optional: true,
    },
    scheduledAt: {
      type: "string",
      label: "Scheduled At",
      description: "Date and time when the post is scheduled to be published (UTC timezone, yyyy-mm-ddTHH:MM:SS format)",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.beekeeper.createPost({
      $,
      data: {
        streamid: this.streamId,
        files: parseObject(this.files),
        locked: this.locked,
        title: this.title,
        media: parseObject(this.media),
        labels: parseObject(this.labels),
        sticky: this.sticky,
        reactions_disabled: this.reactionsDisabled,
        text: this.text,
        options: parseObject(this.options)?.map((item) => ({
          text: item,
        })),
        scheduled_at: this.scheduledAt,
      },
    });

    $.export("$summary", `Successfully created post with UUID: ${response.uuid}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Beekeeper	`beekeeper`	`app`	This component uses the Beekeeper app.
Stream ID	`streamId`	`string`	Select a value from the drop down menu.
Text	`text`	`string`	The text content of the post
Files	`files`	`string[]`	List of file objects to be attached. E.g. [{"name": "fair_play_rules.pdf", "url": "https://mytenant.beekeeper.io/file/665987/original/fair_play_rules.pdf", "userid": "5cb9v45d-8i78-4v65-b5fd-81cgfac3ef17", "height": 619, "width": 700, "key": "f4fdaab0-d198-49b4-b1cc-dd85572d72f1", "media_type": "image/png", "usage_type": "attachment_image" }]. See the documentation for further details.
Locked	`locked`	`boolean`	Disables adding comments on the post
Title	`title`	`string`	The title of the post
Media	`media`	`string[]`	List of Photo or Video objects. E.g. [{"name": "fair_play_rules.pdf", "url": "https://mytenant.beekeeper.io/file/665987/original/fair_play_rules.pdf", "userid": "5cb9v45d-8i78-4v65-b5fd-81cgfac3ef17", "height": 619, "width": 700, "key": "f4fdaab0-d198-49b4-b1cc-dd85572d72f1", "media_type": "image/png", "usage_type": "attachment_image" }]. See the documentation for further details.
Labels	`labels`	`string[]`	List of labels attached to the post
Sticky	`sticky`	`boolean`	Flag that pins a post to the top of the stream
Reactions Disabled	`reactionsDisabled`	`boolean`	Flag that disables the ability to add reaction to the post and to see reactions that have been added
Options	`options`	`string[]`	List of poll options in a post. E.g. ["This Friday", "Monday next week"]
Scheduled At	`scheduledAt`	`string`	Date and time when the post is scheduled to be published (UTC timezone, yyyy-mm-ddTHH:MM:SS format)

Create Post with Beekeeper API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Beekeeper, Zendesk and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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