Integrate the Zendesk API with the AssemblyAI API

Setup the Zendesk API trigger to run a workflow which integrates with the AssemblyAI API. Pipedream's integration platform allows you to integrate Zendesk and AssemblyAI remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with AssemblyAI#

Create Captions with AssemblyAI API on New Ticket (Instant) from Zendesk API

Zendesk + AssemblyAI

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Create Captions with AssemblyAI API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + AssemblyAI

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Create Captions with AssemblyAI API on Ticket Closed (Instant) from Zendesk API

Zendesk + AssemblyAI

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Create Captions with AssemblyAI API on Ticket Pending (Instant) from Zendesk API

Zendesk + AssemblyAI

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Create Captions with AssemblyAI API on Ticket Solved (Instant) from Zendesk API

Zendesk + AssemblyAI

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Popular Zendesk and AssemblyAI Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Transcription Completed from the AssemblyAI API

Emit new event when a transcribed audio file from AssemblyAI is ready. See the documentation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and AssemblyAI Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Captions with the AssemblyAI API

Export your completed transcripts in SRT (srt) or VTT (vtt) format, which can be used for subtitles and closed captions in videos. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Transcription with the AssemblyAI API

Fetches a specific transcribed result from the AssemblyAI API. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of AssemblyAI#

The AssemblyAI API provides powerful speech recognition and natural language processing capabilities. It allows users to transcribe audio, analyze sentiment, detect topics, and more. In Pipedream, you can leverage these features to create automated workflows that process audio and text data. Connect AssemblyAI to various apps and services, trigger actions based on the API's output, and build robust, serverless data pipelines.

Connect AssemblyAI#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    assemblyai: {
      type: "app",
      app: "assemblyai",
    }
  },
  async run({steps, $}) {
    const data = {
      "audio_url": `{{your_audio_url}}`,
      //for testing, try: https://storage.googleapis.com/aai-web-samples/espn-bears.m4a
    }
    return await axios($, {
      method: "POST",
      url: `https://api.assemblyai.com/v2/transcript`,
      headers: {
        "authorization": `${this.assemblyai.$auth.api_key}`,
      },
      data,
    })
  },
})

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