Integrate the Zendesk API with the Aircall API

Setup the Zendesk API trigger to run a workflow which integrates with the Aircall API. Pipedream's integration platform allows you to integrate Zendesk and Aircall remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Aircall#

Create Contact with Aircall API on New Ticket (Instant) from Zendesk API

Zendesk + Aircall

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Create Contact with Aircall API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Aircall

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Create Contact with Aircall API on Ticket Closed (Instant) from Zendesk API

Zendesk + Aircall

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Create Contact with Aircall API on Ticket Pending (Instant) from Zendesk API

Zendesk + Aircall

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Create Contact with Aircall API on Ticket Solved (Instant) from Zendesk API

Zendesk + Aircall

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Popular Zendesk and Aircall Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Call Ended from the Aircall API

Emit new event when a call ends

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Note Added from the Aircall API

Emit new event when a new note is added to a call

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Aircall Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Contact with the Aircall API

Create a contact in Aircall. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Call with the Aircall API

Retrieves details about a call. See the docs here

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Update Contact with the Aircall API

Update a contact in Aircall. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Aircall#

The Aircall API allows you to harness telephony features within your applications, enabling you to manage calls, contacts, users, and more programmatically. With Pipedream's capability to leverage this API, you can automate call logging, synchronize contact information across platforms, dynamically route calls based on business logic, and generate analytics and reports.

Connect Aircall#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    aircall: {
      type: "app",
      app: "aircall",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.aircall.io/v1/integrations/me`,
      headers: {
        Authorization: `Bearer ${this.aircall.$auth.oauth_access_token}`,
      },
    })
  },
})

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