with Zendesk and 302.AI?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
Add tags to a ticket (appends to existing tags). See the documentation
Enable your 302.AI model to invoke user-defined functions. Useful for conditional logic, workflow orchestration, and tool invocation within conversations. See documentation
Send a message to the 302.AI Chat API. Ideal for dynamic conversations, contextual assistance, and creative generation. See documentation
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
_302_ai: {
type: "app",
app: "_302_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.302.ai/v1/models`,
headers: {
Authorization: `Bearer ${this._302_ai.$auth.api_key}`,
},
})
},
})