View as Markdown
Zendesk icon

Zendesk ACTION

Upload Ticket Attachments

Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets. See the documentation.
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Zendesk account once, then configure and run Upload Ticket Attachments from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zendesk-upload-ticket-attachments",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zendesk: { authProvisionId: "apn_xxxxxxx" },
    attachments: ["Attachments"],
    customSubdomain: "Custom Subdomain",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Upload Ticket Attachments inputs
Property Type Description
attachments Attachments string[]
File paths or URLs to attach to the ticket. Multiple files can be attached.
Optional
customSubdomain Custom Subdomain string
For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp
Optional
syncDir SyncDir dir
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
zendesk-upload-ticket-attachments
Version
0.0.6
App
Zendesk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes