What do you want to automate with UserVoice?
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Overview#
The UserVoice API allows you to tap into customer feedback and support data to automate and enhance customer engagement processes. With the API, you can programmatically access UserVoice accounts to retrieve suggestions, tickets, and user data, allowing you to analyze customer trends, automate responses, and integrate with other customer success platforms. By leveraging Pipedream's capabilities, you can create event-driven workflows that react to UserVoice events, synchronize data across multiple services, and construct a more responsive customer feedback loop.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
uservoice: {
type: "app",
app: "uservoice",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.uservoice.$auth.subdomain}.uservoice.com/api/v2/admin/users/current`,
headers: {
Authorization: `Bearer ${this.uservoice.$auth.access_token}`,
},
})
},
})
Example Use Cases#
Sync UserVoice Feedback to a CRM: Keep your CRM up-to-date by creating a Pipedream workflow that listens for new UserVoice suggestions and automatically adds them as leads or notes to relevant contacts in Salesforce. This ensures your sales team always has the latest customer insights at their fingertips.
Automate Support Ticket Escalation: Build a workflow where Pipedream monitors UserVoice for high-severity support tickets and, upon detection, triggers an alert in Slack and assigns the ticket to a senior support agent in Jira. This expedites the resolution process for critical issues.
UserVoice Analytics Dashboard: Implement a workflow that periodically fetches data from UserVoice, such as ticket volume and resolution time, and sends it to Google Sheets. Use this data to populate a dashboard that provides real-time analytics, helping you to make informed decisions about your support strategy.
Popular UserVoice Integrations#
Popular UserVoice Triggers#
Emits new NPS ratings submitted through the UserVoice NPS widget. On first run, emits up to 10 sample NPS ratings users have previously submitted.
Authentication#
Name Slug: uservoiceUserVoice uses API keys for authentication. When you connect your UserVoice account, Pipedream securely stores the keys so you can easily authenticate to UserVoice APIs in both code and no-code steps.
To connect to the UserVoice API, create a trusted API client. In your UserVoice Admin Console, navigate to Settings → Integrations → UserVoice API keys and click the button to Add API Key. Add a name and check the Trusted box at the bottom of the modal that appears:
Then, generate an access token by clicking the Create button near the right of the details of the API key:
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