Trengo

Customer service software

Integrate the Trengo API with the Airtable API

Setup the Trengo API trigger to run a workflow which integrates with the Airtable API. Pipedream's integration platform allows you to integrate Trengo and Airtable remarkably fast. Free for developers.

Create single record with Airtable API on New Inbound Message Event from Trengo API
Trengo + Airtable
 
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Create single record with Airtable API on New Internal Note Event from Trengo API
Trengo + Airtable
 
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Create single record with Airtable API on New Outbound Message Event from Trengo API
Trengo + Airtable
 
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Create single record with Airtable API on New Phone Call Ended Event from Trengo API
Trengo + Airtable
 
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Create single record with Airtable API on New Phone Call Missed Event from Trengo API
Trengo + Airtable
 
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New Inbound Message Event from the Trengo API

Emit new events when an inbound message received. See the docs here

 
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New Internal Note Event from the Trengo API

Emit new events when a internal note added. See the docs here

 
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New Outbound Message Event from the Trengo API

Emit new events when an outbound message sent. See the docs here

 
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New Phone Call Ended Event from the Trengo API

Emit new events when an phone call ended. See the docs here

 
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New Phone Call Missed Event from the Trengo API

Emit new events when an phone call missed. See the docs here

 
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Create Contact with the Trengo API

Creates a contact. If a contact with given identifier already exists, returns it. See the docs

 
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Create single record with the Airtable API

Adds a record to a table.

 
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Find Contacts with the Trengo API

Finds contacts with the given term. See the docs

 
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Create Multiple Records with the Airtable API

Create one or more records in a table by passing an array of objects containing field names and values as key/value pairs.

 
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Log A Voice Call with the Trengo API

Logs a phone call from external VOIP applications, See the docs

 
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Overview of Trengo

You can build amazing customer service experiences by using the Trengo API.
It's the platform to help teams work better together, and offers features to
optimize your customer conversation. For example, you can use Trengo to:

  • Improve customer service by leveraging automation for fast and personalized
    responses
  • Increase efficiency by optimizing operational workflows
  • Gather insights from customer conversations to improve customer service
  • Automate conversations like welcome messages and error notifications
  • Filter and manage incoming conversations to make sure the right person
    provides the right answers

These are just some of the examples of what you can do with the Trengo API.
With the Trengo platform, you can make sure your customer conversations deliver
the best possible outcomes, consistently.

Connect Trengo

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    trengo: {
      type: "app",
      app: "trengo",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.trengo.eu/api/v2/users`,
      headers: {
        Authorization: `Bearer ${this.trengo.$auth.access_token}`,
      },
    })
  },
})

Overview of Airtable

Using the Airtable API, you can build applications that can:

  • Create and manage databases
  • Add, update, and delete records
  • Search for records
  • Sort and filter records
  • Display records in a variety of ways
  • Import and export data

Connect Airtable

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module.exports = defineComponent({
  props: {
    airtable: {
      type: "app",
      app: "airtable",
    },
    baseId: {
      type: "$.airtable.baseId",
      appProp: "airtable",
    },
    tableId: {
      type: "$.airtable.tableId",
      baseIdProp: "baseId",
    },
  },
  async run({steps, $}) {
    const Airtable = require('airtable');
    const base = new Airtable({apiKey: this.airtable.$auth.api_key}).base(this.baseId);

    const data = []
    
    await base(this.tableId).select({
      // pass optional config parameters here
    }).eachPage(function page(records, fetchNextPage) {
        // This function (`page`) will get called for each page of records.
        records.forEach(function(record) {
            data.push(record._rawJson)
        });

        // To fetch the next page of records, call `fetchNextPage`.
        // If there are more records, `page` will get called again.
        // If there are no more records, `done` will get called.
        fetchNextPage();
    })

    return data
  },
})

Community Posts

Airtable Webhooks with Slack + Pipedream
Airtable Webhooks with Slack + Pipedream
We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.
Webhooks workaround using Slack
Webhooks workaround using Slack
This has been an open item in the Airtable support community for a few years, see "Webhooks for Records 393" and here 39, & here 28, and we are excited to offer a free solution to the community. Here is the high level solution: Based on the transitive property (A=B and B=C, then A=C), Airtable supports Slack Notifications, and Slack supports webhooks, so Airtable supports webhooks! You just have to know how to set it up correctly. With a simple integration via Pipedream into Slack, all Airtable users can now get near real time notifications of all updated fields and values in Airtable.
Overcoming Airtable Scripting Limitations with Pipedream
Overcoming Airtable Scripting Limitations with Pipedream
How I used Pipedream — Created a workflow having an API endpoint to convert Airtable’s Attachment Image URL to Base64 encode image (to push it to another API). Similarly, there could be a million other use-cases.