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Trengo ACTION

Assign Ticket

Assign a Trengo ticket to a user or a team. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Trengo account once, then configure and run Assign Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "trengo-assign-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    trengo: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    type: "Assignment Type",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Assign Ticket inputs
Property Type Description
ticketId Ticket ID integer
Select a ticket or provide an ID
Required Dynamic
type Assignment Type string
Assign the ticket to a user or a team
Required
userId User ID integer
ID of the user to assign the ticket to
Optional Dynamic
teamId Team ID integer
Select a team
Optional Dynamic
note Note string
An optional note used to create an intern ticket message.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
trengo-assign-ticket
Version
0.0.3
App
Trengo
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes