Totango

Customer Success Software

Integrate the Totango API with the Twilio API

Setup the Totango API trigger to run a workflow which integrates with the Twilio API. Pipedream's integration platform allows you to integrate Totango and Twilio remarkably fast. Free for developers.

Send SMS with Twilio API on New Account from Totango API
Totango + Twilio
 
Try it
Send SMS with Twilio API on New Task Created from Totango API
Totango + Twilio
 
Try it
Send SMS with Twilio API on New User from Totango API
Totango + Twilio
 
Try it
Make a Phone Call with Twilio API on New Account from Totango API
Totango + Twilio
 
Try it
Make a Phone Call with Twilio API on New Task Created from Totango API
Totango + Twilio
 
Try it
New Account from the Totango API

Emit new event for each created account. See the docs

 
Try it
New Task Created from the Totango API

Emit new event for each created task. See the docs

 
Try it
New User from the Totango API

Emit new event for each created user. See the docs

 
Try it
New Incoming SMS (Instant) from the Twilio API

Emit new event every time an SMS is sent to the phone number set. Configures a webhook in Twilio, tied to an incoming phone number.

 
Try it
New Call (Instant) from the Twilio API

Emit new event each time a call to the phone number is completed. Configures a webhook in Twilio, tied to a phone number.

 
Try it
Send SMS with the Twilio API

Send a simple text-only SMS. See the docs for more information

 
Try it
Make a Phone Call with the Twilio API

Make a phone call, passing text that Twilio will speak to the recipient of the call. See the docs for more information

 
Try it
Send MMS with the Twilio API

Send an SMS with text and media files. See the docs for more information

 
Try it
Check Verification Token with the Twilio API

Check if user-provided token is correct. See the documentation for more information

 
Try it
Delete Call with the Twilio API

Remove a call record from your account. See the docs for more information

 
Try it

Overview of Totango

Totango is a powerful Customer Success platform that enables businesses to
create amazing customer experiences. The Totango API is a powerful way to
manage customers, automate processes, and gain insights about customer
behavior. With the Totango API, you can build applications and integrations
that do the following:

  • Retrieve customer data such as activity, usage, and attributes
  • Create segments of customers based on activity, usage, and attributes
  • Automate processes such as notifications, actions, and CRM sync
  • Pull customer insights such as customer health scores and customer analytics
  • Integrate with other systems such as Salesforce, Zendesk, and Slack

Using the Totango API, you can build applications and services that enable
businesses to gain a deeper understanding of their customers and provide them
with better customer experiences. Here are some examples of what you can build
using the Totango API:

  • Usage and billing analytics applications that track customer usage and
    provide insights into customer payment history
  • Automated notifications and follow up services that keep customers informed
    about their orders and support inquiries
  • Internal applications that connect customer data across different systems for
    better analysis
  • Customer health companions that track customer health metrics and recommend
    personalized plans for boosting customer engagement
  • Third-party integrations that connect to customer-facing components such as
    mobile apps and websites

Connect Totango

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    totango: {
      type: "app",
      app: "totango",
    }
  },
  async run({steps, $}) {
    const data = {
      "query": `{"terms":[],"count":1000,"offset":0,"fields":[],"scope":"all"}`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.totango.com/api/v1/search/users`,
      headers: {
        "app-token": `${this.totango.$auth.api_key}`,
      },
      data,
    })
  },
})

Overview of Twilio

With the Twilio API, you can build telephone applications that make and receive
phone calls, as well astext messaging applications that send and receive text
messages.

Some examples of applications you could build include:

  • A phone call application that allows you to make and receive phone calls over
    the internet
  • A text messaging application that allows you to send and receive text
    messages over the internet
  • A voicemail application that allows you to leave and receive voicemails over
    the internet

Connect Twilio

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    twilio: {
      type: "app",
      app: "twilio",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.twilio.com/2010-04-01/Accounts.json`,
      auth: {
        username: `${this.twilio.$auth.AccountSid}`,
        password: `${this.twilio.$auth.AuthToken}`,
      },
    })
  },
})

Community Posts

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays
Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.