Totango API Integrations
Build and run workflows using the Totango API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Totango API taps into the realm of customer success, offering intricate data on customer interactions and health scores. This API is a gateway for syncing customer data, tracking events, and constructing a responsive and personalized customer journey. Utilize Pipedream's capabilities to connect Totango to a myriad of other apps, creating automated workflows that enhance customer insights, trigger actions based on customer status, and streamline communication across platforms.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
totango: {
type: "app",
app: "totango",
}
},
async run({steps, $}) {
const data = {
"query": `{"terms":[],"count":1000,"offset":0,"fields":[],"scope":"all"}`,
}
return await axios($, {
method: "post",
url: `https://api.totango.com/api/v1/search/users`,
headers: {
"app-token": `${this.totango.$auth.api_key}`,
},
data,
})
},
})
Choose an API to Connect with Totango API#
1-24of2,000+apps by most popular
Example Use Cases#
Customer Health Score Alerts: Send real-time notifications to Slack when a customer's health score drops below a certain threshold in Totango. This immediate alert enables swift action, such as a customer success manager reaching out to address potential issues.
Automated Onboarding Emails: When a new customer is added to Totango, trigger an automated email sequence in SendGrid. This sequence can include welcome emails, onboarding resources, and check-in messages, ensuring consistent engagement from the start.
Support Ticket Integration: Integrate Totango with Zendesk to automatically create support tickets when specific customer milestones are achieved or issues are detected. This ensures that support teams are proactively involved in the customer's journey, leading to better service and retention.
Authentication#
Totango uses API keys for authentication. When you connect your Totango account, Pipedream securely stores the keys so you can easily authenticate to Totango APIs in both code and no-code steps.
To find your API key, login to Totango and go to your user profile (click your initials on the top-right), your API key is located in the Integration tab.