What do you want to automate
with Timing and Freshdesk?
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Popular Ways to Connect Timing with Freshdesk#
Popular Timing and Freshdesk Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Popular Timing and Freshdesk Actions#
Generates a new time entry in Timing app. See the documentation
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Timing#
The Timing app provides detailed time tracking capabilities, enabling users to automatically log time spent on various tasks and improve productivity. Using Pipedream’s integration, one could build workflows that trigger when new time entries are created, sync time data with other project management tools, or compile reports for invoicing and accountability. It's all about harnessing the power of automated time tracking to streamline processes.
Connect Timing#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
timing: {
type: "app",
app: "timing",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://web.timingapp.com/api/v1/projects`,
headers: {
Authorization: `Bearer ${this.timing.$auth.api_key}`,
"Accept": `application/json`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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