Integrate the Symbl.ai API with the ServiceNow API

Setup the Symbl.ai API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Symbl.ai and ServiceNow remarkably fast. Free for developers.

Popular Symbl.ai and ServiceNow Actions#

Create Formatted Transcript with the Symbl.ai API

Create formatted transcript from the Conversation. See the doc here.

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Delete Conversation with the Symbl.ai API

Permanently deletes the conversation and all related entities such as messages, insights, topics, etc. See the doc here.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Action Items with the Symbl.ai API

Get a list of all the action items generated from the conversation. See the doc here

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Overview of Symbl.ai#

The Symbl.ai API supercharges your applications with advanced conversation intelligence. By tapping into Symbl.ai via Pipedream, you can automate the analysis of voice, text, and video communications. Extract actionable items, follow-ups, and insights in real-time or from recorded content. This API's magic lies in its ability to provide contextually relevant insights, topic detection, sentiment analysis, and conversation metrics without extensive training data or setup time.

Connect Symbl.ai#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    symbl_ai: {
      type: "app",
      app: "symbl_ai",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.symbl.ai/v1/manage/trackers`,
      headers: {
        Authorization: `Bearer ${this.symbl_ai.$auth.oauth_access_token}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})