Integrate the Speechace API with the Zendesk API

Setup the Speechace API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Speechace and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Speechace with Zendesk#

Score Scripted Recording with Speechace API on New Ticket (Instant) from Zendesk API

Zendesk + Speechace

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Score Scripted Recording with Speechace API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Speechace

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Score Scripted Recording with Speechace API on Ticket Closed (Instant) from Zendesk API

Zendesk + Speechace

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Score Scripted Recording with Speechace API on Ticket Pending (Instant) from Zendesk API

Zendesk + Speechace

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Score Scripted Recording with Speechace API on Ticket Solved (Instant) from Zendesk API

Zendesk + Speechace

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Popular Speechace and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Speechace and Zendesk Actions#

Score Scripted Recording with the Speechace API

Scores a scripted recording based on fluency and pronunciation. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Transcribe and Score Recording with the Speechace API

Transcribes and scores a provided speech recording. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Speechace#

The Speechace API offers capabilities for detailed speech analysis, particularly useful for language learning applications. With this API, you can assess users' pronunciation and fluency in English by analyzing audio inputs. In Pipedream, you can leverage this API to craft workflows that trigger on various events, process audio data, and perform actions based on the analysis—such as storing results, providing feedback, or integrating with other services for enhanced functionality.

Connect Speechace#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    speechace: {
      type: "app",
      app: "speechace",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://api.speechace.co/api/validating/text/v9/json`,
      params: {
        key: `${this.speechace.$auth.product_key}`,
        dialect: `en-us`,
        text: `Welcome to the world of workflow automation.`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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