Integrate the SMSTools API with the Zendesk API

Setup the SMSTools API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SMSTools and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect SMSTools with Zendesk#

Add Contact to Group with SMSTools API on New Ticket (Instant) from Zendesk API

Zendesk + SMSTools

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Add Contact to Group with SMSTools API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SMSTools

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Add Contact to Group with SMSTools API on Ticket Closed (Instant) from Zendesk API

Zendesk + SMSTools

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Add Contact to Group with SMSTools API on Ticket Pending (Instant) from Zendesk API

Zendesk + SMSTools

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Add Contact to Group with SMSTools API on Ticket Solved (Instant) from Zendesk API

Zendesk + SMSTools

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Popular SMSTools and Zendesk Triggers#

New Inbound Message from the SMSTools API

Emit new event when a new inbound message is received.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular SMSTools and Zendesk Actions#

Add Contact to Group with the SMSTools API

Adds a new contact to an existing contact list. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Contact to Opt-Out List with the SMSTools API

Adds a selected contact to the opt-out list, stopping further communications. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Send SMS or WhatsApp Message with the SMSTools API

Sends a SMS or WhatsApp message to a specified contact. See the documentation

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Connect SMSTools#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    smstools: {
      type: "app",
      app: "smstools",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.smsgatewayapi.com/v1/account`,
      params: {
        client_id: `${this.smstools.$auth.client_id}`,
        client_secret: `${this.smstools.$auth.client_secret}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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