Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Integrate the Slack API with the Helpspace API
Setup the Slack API trigger to run a workflow which integrates with the Helpspace API. Pipedream's integration platform allows you to integrate Slack and Helpspace remarkably fast. Free for developers.
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Popular Ways to Connect Slack with Helpspace#
Popular Slack and Helpspace Triggers#
Emit new event when a new message is posted to one or more channels
Emit new event when a new customer signs up on Helpspace. Note: Users may only have one active Helpspace webhook at a time. See the documentation
Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation
Emit new event when a message was posted in a direct message channel
Popular Slack and Helpspace Actions#
Send a message to a public or private channel. See the documentation
Configure custom blocks and send to a channel, group, or user. See the documentation.
Send a message as a threaded reply. See postMessage or scheduleMessage docs here
Overview of Slack#
The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.
The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.
- Automate posting updates to your team channels
- Create a bot to answer common questions
- Integrate with your existing tools and services
- And much more!
Connect Slack#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack: {
type: "app",
app: "slack",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/users.profile.get`,
headers: {
Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
},
})
},
})
Overview of Helpspace#
The Helpspace API facilitates seamless integration of customer support functionalities into various platforms. With Pipedream, you can harness this API to automate ticket tracking, customer communication, and support resource management. By connecting Helpspace to other apps, you can streamline support workflows, sync data across services, and even trigger actions based on customer interactions or support metrics.
Connect Helpspace#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
helpspace: {
type: "app",
app: "helpspace",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpspace.com/api/v1/customers`,
headers: {
Authorization: `Bearer ${this.helpspace.$auth.access_token}`,
"Hs-Client-Id": `${this.helpspace.$auth.client_id}`,
},
})
},
})
Related Videos#
Community Posts#
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