Helpspace

Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork.

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Helpspace API Integrations

Build and run workflows using the Helpspace API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The Helpspace API facilitates seamless integration of customer support functionalities into various platforms. With Pipedream, you can harness this API to automate ticket tracking, customer communication, and support resource management. By connecting Helpspace to other apps, you can streamline support workflows, sync data across services, and even trigger actions based on customer interactions or support metrics.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    helpspace: {
      type: "app",
      app: "helpspace",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpspace.com/api/v1/customers`,
      headers: {
        Authorization: `Bearer ${this.helpspace.$auth.access_token}`,
        "Hs-Client-Id": `${this.helpspace.$auth.client_id}`,
      },
    })
  },
})

Choose an API to Connect with Helpspace API

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24
of
2,000+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Salesforce (REST API)
Salesforce (REST API)
Web services API for interacting with Salesforce
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Snowflake
Snowflake
A data warehouse built for the cloud
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Automated Ticket Creation from Emails: Set up a Pipedream workflow that listens for incoming emails and automatically generates support tickets in Helpspace. This allows for a rapid response time and ensures that no customer queries slip through the cracks.

  • Sync Support Tickets with a CRM: With Pipedream, you can connect Helpspace to a CRM like Salesforce. Whenever a support ticket is updated or closed in Helpspace, the corresponding customer record in Salesforce is updated, keeping all teams in sync about customer issues.

  • Slack Alerts for High-Priority Tickets: Create a workflow in Pipedream where high-priority support tickets in Helpspace trigger instant notifications in a designated Slack channel, allowing your support team to quickly mobilize and address urgent customer concerns.

Update Customer with Helpspace API on New Requests from HTTP / Webhook API
HTTP / Webhook + Helpspace
 
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Add Single Row with Google Sheets API on New Customer (Instant) from Helpspace API
Helpspace + Google Sheets
 
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Create Ticket with Helpspace API on New Item in Feed from RSS API
RSS + Helpspace
 
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Create Ticket with Helpspace API on New Message (Instant) from Discord API
Discord + Helpspace
 
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Create Ticket with Helpspace API on New Message In Channels (Instant) from Slack API
Slack + Helpspace
 
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New Customer (Instant) from the Helpspace API

Emit new event when a new customer signs up on Helpspace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

 
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New Ticket (Instant) from the Helpspace API

Emit new event when a new ticket is opened in HelpSpace. Note: Users may only have one active Helpspace webhook at a time. See the documentation

 
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Create Customer with the Helpspace API

Creates a new customer in Helpspace. See the documentation

 
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Create Ticket with the Helpspace API

Creates a new ticket in Helpspace. See the documentation

 
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Update Customer with the Helpspace API

Updates a customer's details in Helpspace. See the documentation

 
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Authentication

Helpspace uses API keys for authentication. When you connect your Helpspace account, Pipedream securely stores the keys so you can easily authenticate to Helpspace APIs in both code and no-code steps.

To retrieve your Client ID and Access Token,

  • Navigate to your HelpSpace account and sign in
  • Go to “Settings” > “Access Tokens”