Helpspace icon

CONNECT APP

Build with Helpspace

Simplify your customer support! Use Helpspace’s shared inbox to organize all incoming customer messages in one place for efficient teamwork.

Help Desk & Support

  • API key

MCP

Give your agent Helpspace tools

Every Helpspace action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Helpspace account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpspace",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Customer:
const result = await mcp.callTool({
  name: "helpspace-create-customer",
  arguments: {
    name: "Name",
    email: "Email",
  },
})

API PROXY

Call the Helpspace API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Helpspace API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.helpspace.com/api/v1/customers",
})

// Any allowed Helpspace endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run Helpspace actions from your backend

Connect a user's Helpspace account once, then run Create Customer on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpspace-create-customer",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspace: { authProvisionId: "apn_xxxxxxx" },
    name: "Name",
    email: "Email",
  },
})

REFERENCE

App details

Reference metadata for the Helpspace connector in the Pipedream registry.

App slug
helpspace
Authentication
API key
Categories
Help Desk & Support
Actions
5
Triggers
2
API proxy
Available