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Helpspace ACTION

Create Ticket

Creates a new ticket in Helpspace. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Helpspace account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpspace-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspace: { authProvisionId: "apn_xxxxxxx" },
    channelId: 10,
    subject: "Subject",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
channelId Channel ID integer
The ID of the channel
Required
subject Subject string
Name of the ticket
Required
fromContact Customer Email string
The email address of the customer
Required Dynamic
message Message string
The message text of the ticket
Required
status Status string
Status of the ticket
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
helpspace-create-ticket
Version
0.0.2
App
Helpspace
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes