Integrate the Shortcut API with the Zendesk API

Setup the Shortcut API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Shortcut and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Shortcut with Zendesk#

Create Story with Shortcut API on New Ticket (Instant) from Zendesk API

Zendesk + Shortcut

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Create Story with Shortcut API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Shortcut

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Create Story with Shortcut API on Ticket Closed (Instant) from Zendesk API

Zendesk + Shortcut

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Create Story with Shortcut API on Ticket Pending (Instant) from Zendesk API

Zendesk + Shortcut

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Create Story with Shortcut API on Ticket Solved (Instant) from Zendesk API

Zendesk + Shortcut

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Popular Shortcut and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Shortcut and Zendesk Actions#

Create Story with the Shortcut API

Creates a new story in your Shortcut account. See Create Story in Shortcut Rest API, V3 reference for endpoint documentation.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Search Stories with the Shortcut API

Searches for stories in your Shortcut account.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Shortcut#

The Shortcut (formerly Clubhouse.io) API empowers teams to automate project management tasks, streamline workflows, and integrate with other tools seamlessly. Using the API through Pipedream, you can trigger actions based on project updates, synchronize data across platforms, and manipulate Shortcut resources like stories, epics, and sprints programmatically. This ability to interact with Shortcut entities opens up a plethora of automation possibilities, optimizing the development cycle and communication pathways.

Connect Shortcut#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    shortcut: {
      type: "app",
      app: "shortcut",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.app.shortcut.com/api/v3/member`,
      headers: {
        "Shortcut-Token": `${this.shortcut.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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