Screendesk

Making customer support teams more productive.

Integrate the Screendesk API with the Amazon SES API

Setup the Screendesk API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate Screendesk and Amazon SES remarkably fast. Free for developers.

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Create Email Template with Amazon SES API on New Recording from Screendesk API
Screendesk + Amazon SES
 
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Get Email Template with Amazon SES API on New Recording from Screendesk API
Screendesk + Amazon SES
 
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Send Email with Amazon SES API on New Recording from Screendesk API
Screendesk + Amazon SES
 
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Send Templated Email with Amazon SES API on New Recording from Screendesk API
Screendesk + Amazon SES
 
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Update Email Template with Amazon SES API on New Recording from Screendesk API
Screendesk + Amazon SES
 
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New Recording from the Screendesk API

Emit new event when a new recording is created is sent or received.

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Retrieve A Recording with the Screendesk API

Get a specific recording See the documentation

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Send Email with the Amazon SES API

Send an email using Amazon SES. Supports simple email messaging. See the docs

 
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Send Templated Email with the Amazon SES API

Send an email replacing the template tags with values using Amazon SES. See the docs

 
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Overview of Screendesk

The Screendesk API lets you automate customer support tasks directly within your apps or websites. Imagine streamlining interactions like ticket creation, response tracking, and support analytics. With Pipedream, you can easily craft workflows that interact with the Screendesk API to enhance customer support efficiency, trigger actions based on ticket status, or synchronize support data with other tools.

Connect Screendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    screendesk: {
      type: "app",
      app: "screendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.screendesk.io/api/v1/me`,
      headers: {
        Authorization: `Bearer ${this.screendesk.$auth.api_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})

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Adyen logo
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