Screendesk

Making customer support teams more productive.

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Screendesk

Screendesk API Integrations

Build and run workflows using the Screendesk API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The Screendesk API lets you automate customer support tasks directly within your apps or websites. Imagine streamlining interactions like ticket creation, response tracking, and support analytics. With Pipedream, you can easily craft workflows that interact with the Screendesk API to enhance customer support efficiency, trigger actions based on ticket status, or synchronize support data with other tools.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    screendesk: {
      type: "app",
      app: "screendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.screendesk.io/api/v1/me`,
      headers: {
        Authorization: `Bearer ${this.screendesk.$auth.api_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Choose an API to Connect with Screendesk API

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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Automate Ticket Creation from Emails: Set up a workflow that monitors an email inbox for support requests using the built-in Pipedream Email trigger. When a new email arrives, parse the content and automatically create a ticket in Screendesk, ensuring no request goes unnoticed.

  • Sync Support Tickets with a CRM: Maintain a seamless flow of information between Screendesk and a CRM like Salesforce. Anytime a new ticket is filed or updated in Screendesk, use Pipedream’s Salesforce app to reflect those changes in the CRM, keeping all customer interactions in sync.

  • Aggregate Support Metrics for Analytics: Collect and send ticket metrics from Screendesk to a data visualization tool like Google Sheets or Data Studio. With a scheduled Pipedream workflow, you can regularly pull data from Screendesk and update your dashboards, giving you up-to-date insights on your support performance.

Create Prediction with Replicate API on New Recording from Screendesk API
Screendesk + Replicate
 
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Retrieve A Recording with Screendesk API on New Requests from HTTP / Webhook API
HTTP / Webhook + Screendesk
 
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Add Single Row with Google Sheets API on New Recording from Screendesk API
Screendesk + Google Sheets
 
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Retrieve A Recording with Screendesk API on New Item in Feed from RSS API
RSS + Screendesk
 
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Retrieve A Recording with Screendesk API on New Message (Instant) from Discord API
Discord + Screendesk
 
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New Recording from the Screendesk API

Emit new event when a new recording is created is sent or received.

 
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Retrieve A Recording with the Screendesk API

Get a specific recording See the documentation

 
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Authentication

Screendesk uses API keys for authentication. When you connect your Screendesk account, Pipedream securely stores the keys so you can easily authenticate to Screendesk APIs in both code and no-code steps.