Screendesk
Making customer support teams more productive.
Integrate the Screendesk API with the Slack API
Setup the Screendesk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Screendesk and Slack remarkably fast. Free for developers.
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Popular Ways to Connect Screendesk with Slack#
Popular Screendesk and Slack Triggers#
Emit new event when a new recording is created is sent or received.
Emit new event when a new message is posted to one or more channels
Emit new event when a message was posted in a direct message channel
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.
Popular Screendesk and Slack Actions#
Send a message to a public or private channel. See the documentation
Configure custom blocks and send to a channel, group, or user. See the documentation.
Send a message as a threaded reply. See postMessage or scheduleMessage docs here
Send a message to a user or group. See the documentation
Overview of Screendesk#
The Screendesk API lets you automate customer support tasks directly within your apps or websites. Imagine streamlining interactions like ticket creation, response tracking, and support analytics. With Pipedream, you can easily craft workflows that interact with the Screendesk API to enhance customer support efficiency, trigger actions based on ticket status, or synchronize support data with other tools.
Connect Screendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
screendesk: {
type: "app",
app: "screendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.screendesk.io/api/v1/me`,
headers: {
Authorization: `Bearer ${this.screendesk.$auth.api_token}`,
"Accept": `application/json`,
},
})
},
})
Overview of Slack#
The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.
The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.
- Automate posting updates to your team channels
- Create a bot to answer common questions
- Integrate with your existing tools and services
- And much more!
Connect Slack#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack: {
type: "app",
app: "slack",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/users.profile.get`,
headers: {
Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
},
})
},
})
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