View as Markdown
Salesforce icon

Salesforce ACTION

List Case Feed Items

List the feed (Chatter) entries on a case, newest first. Use this to read a case's activity trail - text posts, status changes, logged calls, email events and case comment events - in one call. The case feed only exists when feed tracking is enabled for Cases in the Salesforce org, so an org without it returns no records. See the documentation
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Salesforce account once, then configure and run List Case Feed Items from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "salesforce_rest_api-list-case-feed-items",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    salesforce_rest_api: { authProvisionId: "apn_xxxxxxx" },
    caseId: "Case ID",
    feedItemType: "Feed Item Type",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

List Case Feed Items inputs
Property Type Description
caseId Case ID string
The ID of the case to retrieve feed items for (15- or 18-character Salesforce ID, e.g. 5005g00001ABCDeAAI). Use the List Cases action to retrieve case IDs.
Required Dynamic
feedItemType Feed Item Type string
Return only feed items of this type. By default, feed items of all types are returned.
Optional
limit Limit integer
The maximum number of feed items to return. Valid values are integers from 1 through 1000. Default is 100.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
salesforce_rest_api-list-case-feed-items
Version
0.0.4
App
Salesforce
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes