View as Markdown
Salesforce icon

Salesforce ACTION

Create Case Comment

Add a comment to an existing Salesforce case. Use List Cases to find the case ID, and List Case Comments to read the existing thread first. Comments are visible in the case feed - List Case Feed Items shows them as CaseCommentPost entries. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Salesforce account once, then configure and run Create Case Comment from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "salesforce_rest_api-create-casecomment",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    salesforce_rest_api: { authProvisionId: "apn_xxxxxxx" },
    CommentBody: "Body",
    ParentId: "Parent Case ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Case Comment inputs
Property Type Description
CommentBody Body string
Text of the CaseComment. Max size is 4,000 bytes.
Optional
ParentId Parent Case ID string
ID of the parent Case (Salesforce's 15- or 18-character record ID, e.g. 500XX000001SvR2). Use SOQL Query to find the Case ID.
Required
IsPublished Is Published boolean
Indicates whether the CaseComment is visible to customers in the Self-Service portal.
Optional
additionalFields Additional Fields object
Other fields to set for this record as name -> value pairs. Values are parsed as JSON where applicable. Example: {"Industry": "Technology", "AnnualRevenue": 1000000}. Use Describe Object to discover valid field names.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
salesforce_rest_api-create-casecomment
Version
0.3.9
App
Salesforce
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes