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Popular Odoo and Zoho Assist Actions#
Create Session with the Zoho Assist API
Create a remote support or screen sharing session. See the documentation
Get Session Reports with the Zoho Assist API
Fetch the reports of previously conducted sessions. See the documentation
Integrate the Odoo API with the Zoho Assist API
Setup the Odoo API trigger to run a workflow which integrates with the Zoho Assist API. Pipedream's integration platform allows you to integrate Odoo and Zoho Assist remarkably fast. Free for developers.
Connect Odoo#
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import xmlrpc from 'xmlrpc';
export default defineComponent({
props: {
odoo: {
type: "app",
app: "odoo",
}
},
async run({ steps, $ }) {
const url = this.odoo.$auth.server_url;
const db = this.odoo.$auth.db;
const username = this.odoo.$auth.username;
const password = this.odoo.$auth.password;
// Create clients for common and object endpoints
const common = xmlrpc.createSecureClient(`${url}/xmlrpc/2/common`);
const models = xmlrpc.createSecureClient(`${url}/xmlrpc/2/object`);
// Using async/await with promises
async function getFields() {
try {
// Authenticate and get uid
const uid = await new Promise((resolve, reject) => {
common.methodCall('authenticate', [db, username, password, {}], (error, value) => {
if (error) reject(error);
resolve(value);
});
});
// Get fields
const results = await new Promise((resolve, reject) => {
models.methodCall('execute_kw', [
db,
uid,
password,
'res.partner',
'fields_get',
[],
{ 'attributes': ['string', 'help', 'type'] }
], (error, value) => {
if (error) reject(error);
resolve(value);
});
});
return results;
} catch (error) {
throw new Error(error);
}
}
return await getFields();
},
})
Overview of Zoho Assist#
The Zoho Assist API provides remote support and access functionalities, enabling automated session management, customer support, and IT operations. By integrating it with Pipedream, you can craft serverless workflows that respond to various triggers and perform actions like creating support sessions, fetching session details, or managing users. The API's versatility in Pipedream allows for streamlined coordination between support requests and responses, facilitating seamless IT support and management tasks.
Connect Zoho Assist#
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import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zoho_assist: {
type: "app",
app: "zoho_assist",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://assist.${this.zoho_assist.$auth.base_api_url}/api/v2/user`,
headers: {
"Authorization": `Zoho-oauthtoken ${this.zoho_assist.$auth.oauth_access_token}`,
},
})
},
})
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