Nicereply

Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach.

Integrate the Nicereply API with the Snowflake API

Setup the Nicereply API trigger to run a workflow which integrates with the Snowflake API. Pipedream's integration platform allows you to integrate Nicereply and Snowflake remarkably fast. Free for developers.

Insert Multiple Rows with Snowflake API on New CES Rating from Nicereply API
Nicereply + Snowflake
 
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Insert Multiple Rows with Snowflake API on New CSAT Rating from Nicereply API
Nicereply + Snowflake
 
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Insert Multiple Rows with Snowflake API on New Customer Rating from Nicereply API
Nicereply + Snowflake
 
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Insert Multiple Rows with Snowflake API on New NPS Rating from Nicereply API
Nicereply + Snowflake
 
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Insert Multiple Rows with Snowflake API on New Survey Rating from Nicereply API
Nicereply + Snowflake
 
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New CES Rating from the Nicereply API

Emit new event on each new CES rating.

 
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New Row from the Snowflake API

Emit new event when a row is added to a table

 
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New CSAT Rating from the Nicereply API

Emit new event on each new CSAT rating.

 
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New Query Results from the Snowflake API

Run a SQL query on a schedule, triggering a workflow for each row of results

 
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New Customer Rating from the Nicereply API

Emit new event on each new customer rating.

 
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Insert Multiple Rows with the Snowflake API

Insert multiple rows into a table

 
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Insert Single Row with the Snowflake API

Insert a row into a table

 
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Overview of Nicereply

The Nicereply API enables the integration of customer satisfaction data into various business workflows. With its API, you can automate the collection of customer feedback, analyze customer sentiment, track agent performance, and generate actionable insights. Leveraging Pipedream’s capabilities, you can create powerful automations that respond to Nicereply events, synchronize data across platforms, and trigger actions in other applications, enriching CRM data or streamlining support workflows.

Connect Nicereply

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    nicereply: {
      type: "app",
      app: "nicereply",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.nicereply.com/v1/users`,
      headers: {
        "Accept": `application/json`,
      },
      auth: {
        username: ``,
        password: `${this.nicereply.$auth.private_key}`,
      },
    })
  },
})

Overview of Snowflake

Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.

Getting Started

1. Create a user, role and warehouse in Snowflake

Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.

We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.

2. Enter those details in Pipedream

Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.

You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.

3. Build your first workflow

Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.

Learn more at Pipedream University.

Connect Snowflake

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import { promisify } from 'util'
import snowflake from 'snowflake-sdk'

export default defineComponent({
  props: {
    snowflake: {
      type: "app",
      app: "snowflake",
    }
  },
  async run({steps, $}) {
    const connection = snowflake.createConnection({
      ...this.snowflake.$auth,
      application: "PIPEDREAM_PIPEDREAM",
    })
    const connectAsync = promisify(connection.connect)
    await connectAsync()
    
    async function connExecuteAsync(options) {
      return new Promise((resolve, reject) => {
        connection.execute({
          ...options,
          complete: function(err, stmt, rows) {
            if (err) {
              reject(err)
            } else {
              resolve({stmt, rows})
            }
          }
        })
      })
    }
    
    // See https://docs.snowflake.com/en/user-guide/nodejs-driver-use.html#executing-statements
    const { rows } = await connExecuteAsync({
      sqlText: `SELECT CURRENT_TIMESTAMP()`,
    })
    return rows
  },
})