Integrate the Microsoft Teams API with the Freshdesk API

Setup the Microsoft Teams API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate Microsoft Teams and Freshdesk remarkably fast. Free for developers.

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Popular Ways to Connect Microsoft Teams with Freshdesk#

Create a Company with Freshdesk API on New Channel from Microsoft Teams API

Microsoft Teams + Freshdesk

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Create a Company with Freshdesk API on New Channel Message from Microsoft Teams API

Microsoft Teams + Freshdesk

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Create a Company with Freshdesk API on New Chat from Microsoft Teams API

Microsoft Teams + Freshdesk

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Create a Company with Freshdesk API on New Chat Message from Microsoft Teams API

Microsoft Teams + Freshdesk

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Create a Company with Freshdesk API on New Team from Microsoft Teams API

Microsoft Teams + Freshdesk

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Popular Microsoft Teams and Freshdesk Triggers#

New Channel from the Microsoft Teams API

Emit new event when a new channel is created within a team

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New Channel Message from the Microsoft Teams API

Emit new event when a new message is posted in a channel

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New Chat from the Microsoft Teams API

Emit new event when a new chat is created

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Chat Message from the Microsoft Teams API

Emit new event when a new message is received in a chat

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Popular Microsoft Teams and Freshdesk Actions#

Create Channel with the Microsoft Teams API

Create a new channel in Microsoft Teams. See the docs here

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Create a Company with the Freshdesk API

Create a company. See docs here

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List Channels with the Microsoft Teams API

Lists all channels in a Microsoft Team. See the docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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List Shifts with the Microsoft Teams API

Get the list of shift instances for a team. See the documentation

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Overview of Microsoft Teams#

The Microsoft Teams API on Pipedream allows you to automate tasks, streamline communication, and integrate with other services to enhance the functionality of Teams as a collaboration hub. With this API, you can send messages to channels, orchestrate complex workflows based on Teams events, and manage Teams' settings programmatically.

Connect Microsoft Teams#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_teams: {
      type: "app",
      app: "microsoft_teams",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://graph.microsoft.com/v1.0/me`,
      headers: {
        Authorization: `Bearer ${this.microsoft_teams.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

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