Integrate the McTime API with the Zendesk API

Setup the McTime API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate McTime and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect McTime with Zendesk#

Create Ticket with Zendesk API on New Time Entry Started from McTime API

McTime + Zendesk

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Delete Ticket with Zendesk API on New Time Entry Started from McTime API

McTime + Zendesk

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Start Clocking with McTime API on New Ticket (Instant) from Zendesk API

Zendesk + McTime

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Start Clocking with McTime API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + McTime

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Start Clocking with McTime API on Ticket Closed (Instant) from Zendesk API

Zendesk + McTime

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Popular McTime and Zendesk Triggers#

New Time Entry Started from the McTime API

Emit new event each time a new time entry is started

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular McTime and Zendesk Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Start Clocking with the McTime API

Start a new clocking time entry. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Stop Clocking with the McTime API

Stop an existing clocking time entry. See the documentation

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of McTime#

The McTime API provides functionality for tracking and managing time-related data. With McTime integrated into Pipedream, you can automate processes involving employee scheduling, time tracking, and payroll. Leverage Pipedream's ability to connect with hundreds of apps to link time data with project management tools, accounting software, and communication platforms, streamlining workflow efficiencies and reducing manual timekeeping errors.

Connect McTime#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    mctime: {
      type: "app",
      app: "mctime",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://mctime.com/api/v2/auth/users`,
      headers: {
        "API_KEY": `${this.mctime.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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