LiveAgent
LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.
Integrate the LiveAgent API with the SWAPI - Star Wars API
Setup the LiveAgent API trigger to run a workflow which integrates with the SWAPI - Star Wars API. Pipedream's integration platform allows you to integrate LiveAgent and SWAPI - Star Wars remarkably fast. Free for developers.
Overview of LiveAgent#
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
Connect LiveAgent#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of SWAPI - Star Wars#
The SWAPI - Star Wars API is a treasure trove of structured data from the Star Wars universe. It's a go-to resource for fetching information about planets, spaceships, vehicles, people, films, and species from the iconic franchise. Using Pipedream, you can harness this data to create automations and workflows that trigger based on specific criteria from SWAPI. For instance, you could set up a workflow that notifies you when new data is added, enrich customer profiles with their favorite Star Wars characters, or even use it for trivia games by pulling random facts.
Connect SWAPI - Star Wars#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
swapi: {
type: "app",
app: "swapi",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://swapi.dev/api/films/1/`,
})
},
})