Integrate the LiveAgent API with the MongoDB API

Setup the LiveAgent API trigger to run a workflow which integrates with the MongoDB API. Pipedream's integration platform allows you to integrate LiveAgent and MongoDB remarkably fast. Free for developers.

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Popular Ways to Connect LiveAgent with MongoDB#

Create Customer with LiveAgent API on New Collection from MongoDB API

MongoDB + LiveAgent

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Create Customer with LiveAgent API on New Database from MongoDB API

MongoDB + LiveAgent

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Create Customer with LiveAgent API on New Document from MongoDB API

MongoDB + LiveAgent

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Create Customer with LiveAgent API on New Field in Document from MongoDB API

MongoDB + LiveAgent

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Create New Document with MongoDB API on New Customer from LiveAgent API

LiveAgent + MongoDB

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Popular LiveAgent and MongoDB Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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New Collection from the MongoDB API

Emit new an event when a new collection is added to a database

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New Database from the MongoDB API

Emit new an event when a new database is added

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New Document from the MongoDB API

Emit new an event when a new document is added to a collection

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New Field in Document from the MongoDB API

Emit new an event when a new field is added to a document

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Popular LiveAgent and MongoDB Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Create New Document with the MongoDB API

Create a new document in a collection of your choice. See the docs here

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Delete a Document with the MongoDB API

Delete a single document by ID. See the docs here

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Execute Aggregation with the MongoDB API

Execute an aggregation pipeline on a MongoDB collection. See the documentation

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Find Document with the MongoDB API

Finds a document by a query filter. See the documentation

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of MongoDB#

The MongoDB API provides powerful capabilities to interact with a MongoDB database, allowing you to perform CRUD (Create, Read, Update, Delete) operations, manage databases, and execute sophisticated queries. With Pipedream, you can harness these abilities to automate tasks, sync data across various apps, and react to events in real-time. It’s a combo that’s particularly potent for managing data workflows, syncing application states, or triggering actions based on changes to your data.

Connect MongoDB#

import mongodb from 'mongodb'

export default defineComponent({
  props: {
    mongodb: {
      type: "app",
      app: "mongodb",
    },
    collection: {
      type: "string"
    },
    filter: {
      type: "object"
    }
  },
  async run({steps, $}) {
    const MongoClient = mongodb.MongoClient
    
    const {
      database,
      hostname,
      username,
      password,
    } = this.mongodb.$auth
    
    const url = `mongodb+srv://${username}:${password}@${hostname}/test?retryWrites=true&w=majority`
    const client = await MongoClient.connect(url, { 
      useNewUrlParser: true, 
      useUnifiedTopology: true 
    })
    
    const db = client.db(database)

    const results = await db.collection(this.collection).find(this.filter).toArray();
    $.export('results', results);
    
    await client.close()
  },
})

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