with LiveAgent and Google Dialogflow?
Batch create entities, See REST docs and client API docs
Creates an Entity Type, See REST docs and client API docs
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.
module.exports = defineComponent({
props: {
google_dialogflow: {
type: "app",
app: "google_dialogflow",
}
},
async run({steps, $}) {
// Example code from the Dialogflow Node.js library:
// https://github.com/googleapis/nodejs-dialogflow
const dialogflow = require('dialogflow')
const uuid = require('uuid')
// A unique identifier for the given session
const sessionId = uuid.v4()
const key = JSON.parse(this.google_dialogflow.$auth.key_json)
// Creates a session client from a Google service account key.
const sessionClient = new dialogflow.SessionsClient({
projectId: key.project_id,
credentials: {
client_email: key.client_email,
private_key: key.private_key,
}
})
const sessionPath = sessionClient.sessionPath(key.project_id, sessionId)
// The text query request.
const request = {
session: sessionPath,
queryInput: {
text: {
// The query to send to the dialogflow agent
text: 'hello',
// The language used by the client (en-US)
languageCode: 'en-US',
},
},
}
// Send request and log result
const responses = await sessionClient.detectIntent(request)
console.log('Detected intent')
const result = responses[0].queryResult
console.log(`Query: ${result.queryText}`)
console.log(`Response: ${result.fulfillmentText}`)
if (result.intent) {
console.log(`Intent: ${result.intent.displayName}`)
} else {
console.log(`No intent matched.`)
}
},
})