Integrate the LiveAgent API with the Formatting API

Setup the LiveAgent API trigger to run a workflow which integrates with the Formatting API. Pipedream's integration platform allows you to integrate LiveAgent and Formatting remarkably fast. Free for developers.

Popular Ways to Connect LiveAgent with Formatting#

[Data] Convert JSON to String with Formatting API on New Customer from LiveAgent API

LiveAgent + Formatting

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[Data] Parse JSON with Formatting API on New Customer from LiveAgent API

LiveAgent + Formatting

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[Date/Time] Add/Subtract Time with Formatting API on New Customer from LiveAgent API

LiveAgent + Formatting

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[Date/Time] Compare Dates with Formatting API on New Customer from LiveAgent API

LiveAgent + Formatting

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[Date/Time] Format with Formatting API on New Customer from LiveAgent API

LiveAgent + Formatting

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Popular LiveAgent and Formatting Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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Popular LiveAgent and Formatting Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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[Data] Convert JSON to String with the Formatting API

Convert an object to a JSON format string

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[Data] Parse JSON with the Formatting API

Parse a JSON string

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[Date/Time] Add/Subtract Time with the Formatting API

Add or subtract time from a given input

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[Date/Time] Compare Dates with the Formatting API

Get the duration between two dates in days, hours, minutes, and seconds along with checking if they are the same.

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Connect Formatting#

export default defineComponent({
  async run({ steps, $ }) {
    const text = ' Hello world! ';
    return text.trim()
  },
})