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with LiveAgent and Engage?
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Popular LiveAgent and Engage Actions#
Adds a new user to your Engage account. Use this to sync customer data with Engage. See the documentation
Overview of LiveAgent#
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
Connect LiveAgent#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Engage#
The Engage API lets you automate and streamline your customer communication by sending personalized messages. With this API, you can craft interactions based on user behavior, preferences, and feedback. On Pipedream, you can integrate Engage with your workflow to trigger actions based on events from other apps, manage contact lists, and analyze communication patterns — all in real-time and without managing servers.
Connect Engage#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
engage: {
type: "app",
app: "engage",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.engage.so/v1/users`,
auth: {
username: `${this.engage.$auth.public_key}`,
password: `${this.engage.$auth.secret_key}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies