LiveAgent

LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment.

Integrate the LiveAgent API with the Data Stores API

Setup the LiveAgent API trigger to run a workflow which integrates with the Data Stores API. Pipedream's integration platform allows you to integrate LiveAgent and Data Stores remarkably fast. Free for developers.

Add or update a single record with Data Stores API on New Customer from LiveAgent API
LiveAgent + Data Stores
 
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Add or update multiple records with Data Stores API on New Customer from LiveAgent API
LiveAgent + Data Stores
 
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Append to record with Data Stores API on New Customer from LiveAgent API
LiveAgent + Data Stores
 
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Check for existence of key with Data Stores API on New Customer from LiveAgent API
LiveAgent + Data Stores
 
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Delete a single record with Data Stores API on New Customer from LiveAgent API
LiveAgent + Data Stores
 
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New Customer from the LiveAgent API

Emit new event on each new customer.

 
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Create Customer with the LiveAgent API

Creates a customer. See docs here

 
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Add or update a single record with the Data Stores API

Add or update a single record in your Pipedream Data Store.

 
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Add or update multiple records with the Data Stores API

Add or update multiple records to your Pipedream Data Store.

 
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Append to record with the Data Stores API

Append to a record in your data store Pipedream Data Store. If the record does not exist, a new record will be created in an array format.

 
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Check for existence of key with the Data Stores API

Check if a key exists in your Pipedream Data Store or create one if it doesn't exist.

 
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Connect LiveAgent

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Data Stores

With the Data Stores API, you can build applications that:

  • Store data for later retrieval
  • Retrieve data from a store
  • Update data in a store
  • Delete data from a store

Connect Data Stores

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export default defineComponent({
  props: {
    myDataStore: {
      type: "data_store",
    },
  },
  async run({ steps, $ }) {
    await this.myDataStore.set("key_here","Any serializable JSON as the value")
    return await this.myDataStore.get("key_here")
  },
})