Integrate the LiveAgent API with the Data Stores API

Setup the LiveAgent API trigger to run a workflow which integrates with the Data Stores API. Pipedream's integration platform allows you to integrate LiveAgent and Data Stores remarkably fast. Free for developers.

Popular Ways to Connect LiveAgent with Data Stores#

Add or update a single record with Data Stores API on New Customer from LiveAgent API

LiveAgent + Data Stores

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Add or update multiple records with Data Stores API on New Customer from LiveAgent API

LiveAgent + Data Stores

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Append to record with Data Stores API on New Customer from LiveAgent API

LiveAgent + Data Stores

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Check for existence of key with Data Stores API on New Customer from LiveAgent API

LiveAgent + Data Stores

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Delete a single record with Data Stores API on New Customer from LiveAgent API

LiveAgent + Data Stores

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Popular LiveAgent and Data Stores Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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Popular LiveAgent and Data Stores Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Add or update a single record with the Data Stores API

Add or update a single record in your Pipedream Data Store.

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Add or update multiple records with the Data Stores API

Add or update multiple records to your Pipedream Data Store.

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Append to record with the Data Stores API

Append to a record in your data store Pipedream Data Store. If the record does not exist, a new record will be created in an array format.

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Check for existence of key with the Data Stores API

Check if a key exists in your Pipedream Data Store or create one if it doesn't exist.

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Data Stores#

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Connect Data Stores#

export default defineComponent({
  props: {
    myDataStore: {
      type: "data_store",
    },
  },
  async run({ steps, $ }) {
    await this.myDataStore.set("key_here","Any serializable JSON as the value")
    return await this.myDataStore.get("key_here")
  },
})