What do you want to automate
with LiveAgent and Botpress?
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Popular Ways to Connect LiveAgent with Botpress#
Popular LiveAgent and Botpress Triggers#
Emit new event from bot is created. See the documentation
Popular LiveAgent and Botpress Actions#
Adds a participant to a conversation. See the documentation
Overview of LiveAgent#
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
Connect LiveAgent#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Botpress#
Botpress is a powerful, open-source chatbot platform that enables developers to create intelligent, conversational bots. With its natural language understanding (NLU) capabilities, users can design bots that can interpret human language and respond appropriately. Utilizing the Botpress API on Pipedream allows you to automate interactions, analyze chat data, and integrate with various other services to enhance the functionality of your bots.
Connect Botpress#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botpress: {
type: "app",
app: "botpress",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.botpress.cloud/v1/chat/users`,
headers: {
Authorization: `Bearer ${this.botpress.$auth.identity_token}`,
"Content-Type": `application/json`,
"x-bot-id": `${this.botpress.$auth.bot_id}`,
},
})
},
})
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