Integrate the Knack API with the Zendesk API

Setup the Knack API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Knack and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Knack with Zendesk#

Create Record with Knack API on New Ticket (Instant) from Zendesk API

Zendesk + Knack

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Create Record with Knack API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Knack

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Create Record with Knack API on Ticket Closed (Instant) from Zendesk API

Zendesk + Knack

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Create Record with Knack API on Ticket Pended (Instant) from Zendesk API

Zendesk + Knack

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Create Record with Knack API on Ticket Solved (Instant) from Zendesk API

Zendesk + Knack

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Popular Knack and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Record from the Knack API

Emit new event for each record created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Knack and Zendesk Actions#

Create Record with the Knack API

Create a Record for a Knack object (See docs here)

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Record with the Knack API

Delete a Record for a Knack object (See docs here)

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Record(s) with the Knack API

Get one or more Records for a Knack object (See docs here)

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Overview of Knack#

The Knack API allows for robust interactions with your Knack database, enabling automation of data entry, retrieval, updates, and deletion. With Pipedream, you can leverage these capabilities to create seamless workflows that react to events in real-time, sync data across platforms, and enhance your database management without manual intervention. Think less about CRUD operations and more about the magic of connecting your Knack data to the digital tools ecosystem.

Connect Knack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    knack: {
      type: "app",
      app: "knack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      method: "post",
      url: `https://api.knack.com/v1/objects/object_1/records`,
      headers: {
        "X-Knack-Application-Id": `${this.knack.$auth.application_id}`,
        "X-Knack-REST-API-KEY": `${this.knack.$auth.api_key}`,
        "content-type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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