Integrate the InsertChat API with the Zendesk API

Setup the InsertChat API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate InsertChat and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect InsertChat with Zendesk#

Create Lead with InsertChat API on New Ticket (Instant) from Zendesk API

Zendesk + InsertChat

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Create Lead with InsertChat API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + InsertChat

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Create Lead with InsertChat API on Ticket Closed (Instant) from Zendesk API

Zendesk + InsertChat

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Create Lead with InsertChat API on Ticket Pending (Instant) from Zendesk API

Zendesk + InsertChat

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Create Lead with InsertChat API on Ticket Solved (Instant) from Zendesk API

Zendesk + InsertChat

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Popular InsertChat and Zendesk Triggers#

New AI Chatbot from the InsertChat API

Emit new event when a new AI chatbot is created.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Chat Session from the InsertChat API

Emit new event when a new chat session is initiated.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Lead Created from the InsertChat API

Emit new event when a new lead is created.

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Popular InsertChat and Zendesk Actions#

Create Lead with the InsertChat API

Creates a new lead within Insertchat. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Lead with the InsertChat API

Deletes an existing lead from InsertChat. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Push Message to Existing Chat with the InsertChat API

Pushes a new message into an existing chat session in InsertChat. See the documentation

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Connect InsertChat#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    insertchat: {
      type: "app",
      app: "insertchat",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.insertchat.com/v1/${this.insertchat.$auth.app_uid}/accounts`,
      headers: {
        Authorization: `Bearer ${this.insertchat.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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