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with If/Else and LiveAgent?
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Integrate the If/Else API with the LiveAgent API
Setup the If/Else API trigger to run a workflow which integrates with the LiveAgent API. Pipedream's integration platform allows you to integrate If/Else and LiveAgent remarkably fast. Free for developers.
Connect If/Else#
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/*
If/Else is single path branching operator.
Create non-linear workflows with multiple
execution branches and Pipedream will execute
the first branch that matches the configured
rules. The order in which rules are defined
will affect the path of execution.
The code for this operator is not currently
public. Please select the *If/Else* operator
from the *Add Step* menu.
Check out the docs to learn more:
https://pipedream.com/docs/workflows/control-flow/ifelse
*/Overview of LiveAgent#
The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.
Connect LiveAgent#
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import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
liveagent: {
type: "app",
app: "liveagent",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
headers: {
"apikey": `${this.liveagent.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
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