# Update Request — HelpSpot

> Updates an existing user request. See the documentation

- Key: `helpspot-update-request`
- Type: Action (Write)
- Version: 0.0.3
- App: HelpSpot (`helpspot`) — https://pipedream.com/apps/helpspot.md
- This page (HTML): https://pipedream.com/apps/helpspot/actions/update-request
- Hints: destructive · open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/helpspot/actions/update-request/update-request.mjs

## Description

Updates an existing user request. [See the documentation](https://support.helpspot.com/index.php?pg=kb.page&id=164#private.request.update)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `tNote` | `string` | Yes | The note of the request |
| `xCategory` | `string` | Yes | The category id of the request. Options are loaded from the connected account. |
| `fNoteType` | `string` | No | The type of the note |
| `fNoteIsHTML` | `string` | No | whether the note is HTML or text |
| `sTitle` | `string` | No | The title used as email subject |
| `xStatus` | `string` | No | Select a status of the request Options are loaded from the connected account. |
| `sUserId` | `string` | No | The Id of the customer |
| `sFirstName` | `string` | No | The first name of the request creator |
| `sLastName` | `string` | No | The last name of the request creator |
| `sEmail` | `string` | No | The email of the request creator |
| `sPhone` | `string` | No | The phone number of the request creator |
| `fUrgent` | `boolean` | No | Whether the request is urgent or not |
| `fOpenedVia` | `integer` | No | Request opened via |
| `emailFrom` | `string` | No | The ID of the mailbox to send emails from Options are loaded from the connected account. |
| `emailCC` | `string[]` | No | A list of emails to CC on the request |
| `emailBCC` | `string[]` | No | A list of emails to BCC on the request |
| `emailStaff` | `string[]` | No | List of staff to email Options are loaded from the connected account. |
| `xRequest` | `string` | Yes | The ID of the request, e.g., 12345. Options are loaded from the connected account. |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpspot",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "helpspot-update-request",
  arguments: {
    tNote: "Note",
    xCategory: "Category",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "helpspot-update-request",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    helpspot: { authProvisionId: "apn_xxxxxxx" },
    tNote: "Note",
    xCategory: "Category",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "helpspot-update-request",
    "configured_props": {
      "helpspot": { "authProvisionId": "apn_xxxxxxx" },
      "tNote": "Note",
      "xCategory": "Category"
    }
  }'
```

---

- App: https://pipedream.com/apps/helpspot.md · All apps: https://pipedream.com/apps