What do you want to automate
with Help Scout and BotPenguin?
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Popular Ways to Connect Help Scout with BotPenguin#
Popular Help Scout and BotPenguin Triggers#
Emit new event when a user interacts with the bot and a new contact or lead is created.
Emit new event when an agent replies to a conversation.
Emit new event for each new incoming message from a user.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and BotPenguin Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Adds a new WhatsApp contact to your BotPenguin account. See the documentation
Creates a new customer record in Help Scout. See the documentation
Updates custom attributes for a specific contact in your BotPenguin account.
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Connect BotPenguin#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botpenguin: {
type: "app",
app: "botpenguin",
}
},
async run({steps, $}) {
const data = [
{
"profile": {
"userDetails": {
"name": "BPTest",
"contact": {
"email": "test@example.com",
"phone": {
"number": "90123456789",
"prefix": "91"
}
},
"tags": [],
"attributes": [],
"userProvidedName": "BPTest"
}
}
}
]
return await axios($, {
method: "post",
url: `https://api.v7.botpenguin.com/inbox/users/import`,
headers: {
Authorization: `Bearer ${this.botpenguin.$auth.access_token}`,
"botid": `${this.botpenguin.$auth.bot_id}`,
"authtype": `Key`,
},
data,
})
},
})
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