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with Help Scout and AssemblyAI?
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Popular Ways to Connect Help Scout with AssemblyAI#
Popular Help Scout and AssemblyAI Triggers#
Emit new event when a conversation has its status updated. See the documentation
Emit new event when a transcribed audio file from AssemblyAI is ready. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and AssemblyAI Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Export your completed transcripts in SRT (srt) or VTT (vtt) format, which can be used for subtitles and closed captions in videos. See the documentation
Fetches a specific transcribed result from the AssemblyAI API. See the documentation
Creates a new customer record in Help Scout. See the documentation
Retrieves the details of a specific conversation. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of AssemblyAI#
The AssemblyAI API provides powerful speech recognition and natural language processing capabilities. It allows users to transcribe audio, analyze sentiment, detect topics, and more. In Pipedream, you can leverage these features to create automated workflows that process audio and text data. Connect AssemblyAI to various apps and services, trigger actions based on the API's output, and build robust, serverless data pipelines.
Connect AssemblyAI#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
assemblyai: {
type: "app",
app: "assemblyai",
}
},
async run({steps, $}) {
const data = {
"audio_url": `{{your_audio_url}}`,
//for testing, try: https://storage.googleapis.com/aai-web-samples/espn-bears.m4a
}
return await axios($, {
method: "POST",
url: `https://api.assemblyai.com/v2/transcript`,
headers: {
"authorization": `${this.assemblyai.$auth.api_key}`,
},
data,
})
},
})
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