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Gorgias ACTION

Update Ticket Field Values

Set custom field values on a ticket. The connected account's ticket custom fields are exposed as individual optional props. Each field is written on its own request, so re-running after a failure is safe. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Gorgias account once, then configure and run Update Ticket Field Values from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "gorgias_oauth-update-ticket-field-values",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Ticket Field Values inputs
Property Type Description
ticketId Ticket ID integer
The ID of a ticket
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
gorgias_oauth-update-ticket-field-values
Version
1.0.0
App
Gorgias
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes