Gorgias ACTION
Update Ticket
Updates a predefined ticket in the Gorgias system. See the documentation
- Action
- Writes data
- Destructive
- OAuth
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Gorgias account once, then configure and run Update Ticket from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "gorgias_oauth-update-ticket",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
ticketId: 10,
assigneeTeamId: 10,
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "gorgias_oauth-update-ticket",
"configured_props": {
"gorgias_oauth": { "authProvisionId": "apn_xxxxxxx" },
"ticketId": 10,
"assigneeTeamId": 10
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "gorgias_oauth",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "gorgias_oauth-update-ticket",
arguments: {
ticketId: 10,
assigneeTeamId: 10,
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
ticketId Ticket ID | integer | The ID of a ticket Required Dynamic |
assigneeTeamId Assignee Team ID | integer | The ID of the team assigned to the ticket Optional Dynamic |
assigneeUserId User ID | integer | The ID of the user assigned to the ticket Optional Dynamic |
channel Channel | string | The channel used to send the message. Defaults to email Optional |
closedDatetime Closed Datetime | string | When the ticket was closed (ISO 8601 format) Optional |
customerId Customer ID | integer | The ID of a customer Optional Dynamic |
customerEmail Customer Email | string | The email of the customer linked to the ticket Optional |
externalId External ID | string | ID of the customer in a foreign system. This field is not used by Gorgias Optional |
fromAgent From Agent | boolean | Whether the first message of the ticket was sent by your company to a customer, or the opposite Optional |
isUnread Is Unread | boolean | Whether the ticket is unread for you Optional |
language Language | string | The customer's preferred language (format: ISO_639-1) Optional |
spam Spam | boolean | Whether the ticket is considered as spam or not Optional |
status Status | string | The status of the ticket. Default: open Optional |
subject Subject | string | The subject of the ticket Optional |
tags Tags | string[] | Tags linked to the ticket Optional |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- gorgias_oauth-update-ticket
- Version
- 0.0.10
- App
- Gorgias
- Authentication
- OAuth
- Read-only
- No
- Destructive
- Yes
- Open world
- Yes
- Source
- View on GitHub ↗