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Gorgias ACTION

Get Ticket Message

Get a specific message from a ticket. See the documentation
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Gorgias account once, then configure and run Get Ticket Message from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "gorgias_oauth-get-ticket-message",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
    ticketId: 10,
    messageId: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Ticket Message inputs
Property Type Description
ticketId Ticket ID integer
The ID of a ticket
Required Dynamic
messageId Message ID integer
The ID of the message to retrieve
Required Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
gorgias_oauth-get-ticket-message
Version
0.0.5
App
Gorgias
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes